Question 1

What are your check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are available on request, subject to availability.

Question 2

How do I book and pay?

Accepted Answer

Book directly on our website and pay securely by card (Visa/Mastercard) or Mobile Money (MTN & Orange). You receive an instant confirmation email with your reservation number.

Question 3

What is your cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before arrival. Cancellations within 48 hours are charged the first night.

Question 4

Do you offer airport transfers?

Accepted Answer

Yes. Private chauffeured pickup and drop-off from Douala International Airport (DLA) are available as a paid add-on — pay online and it is confirmed instantly.

Question 5

What amenities are included?

Accepted Answer

Every suite is all-inclusive: Stargirl Coffee, La Madeleine restaurant, rooftop pool bar, spa, barbershop, perfumery and a residents-only gym.

Question 6

Anything else I should know at check-in?

Accepted Answer

A valid government-issued photo ID is required and guests must be 18 or older. Suites are non-smoking, quiet hours are 11 PM–7 AM, and a refundable security deposit may apply.

Frequently Asked Questions